Tel: 01206 322899 sales@deck-safe.co.uk
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Our full terms and conditions can be downloaded by clicking here.

 

Terms and Conditions

Under the Sale of Goods Act 1979 you have certain legal rights, when making a purchase. In addition to your legal rights, this section provides further information of our own policies and procedures in terms of delivery of goods, refund policies and returns policy.  You can download our full set of Terms and Conditions here 

Delivery Policy

We invest heavily in stock which enables us to deliver next day, in most instances.  However, we quote standard delivery between 3 - 5 working days unless otherwise stated by one of our representatives.  We reserve the right to change delivery times at short notice, but this is rare. 

Returns Policy 

We give you 7 days from the date of placing your order in which to ‘change your mind’ about your purchase. If you wish to cancel your order within this time please let us know. Once you have returned the goods to us we will issue a full refund on the goods within 14 days (any carriage charges will not be refunded in this instance). If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for something else. You must notify us within 7 days of receipt of goods. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging complete with paperwork.Returns Procedure:Send an email to sales@deck-safe.co.uk stating your invoice number and the reason for return.In the event of the goods arriving faulty or damaged we will contact you to arrange a suitable time for collection and issue an RMA number that will need to be written on the invoice and returned.If you have changed you mind we will issue you with an RMA number which you must write on the invoice before you arrange to return the goods. Returns must reach us within 28 days of the refund/exchange request.

Repair, Replace, Refund Policy

Where goods arrive damaged/faulty please inform us immediately (date of delivery) by telephone +44 (0)1206 322899 and follow this up by email sales@deck-safe.co.uk,. Please provide as much information as possible so that we can decide on the most appropriate course of action: repair, replace or refund.